Grading TCG SMS Consent and Program Details

Effective date: October 10, 2026

Grading TCG is a trade name of Sleeping Shark LLC. This page explains how customers may choose to receive transactional text messages about their Grading TCG store-credit accounts.

Program name

Grading TCG Store Credit Alerts

What messages are included

Customers who opt in may receive transactional messages when:

• store credit is added;
• store credit is redeemed;
• a store-credit transaction is adjusted or corrected; or
• a courtesy limit changes.

Messages do not include the customer’s balance, transaction amount, verification code, or other sensitive account details. Customers are directed to sign in securely to review details.

This program does not include marketing or promotional messages. Login verification codes are handled separately when a customer requests a code through Twilio Verify.

How customers opt in

1. A customer with an active Grading TCG store-credit account signs in to the authenticated customer portal using the phone number linked to the account and a one-time verification code.
2. On the Notifications section of the account page, the customer may select an optional checkbox labeled “Text me when my store credit changes.”
3. Immediately next to that control, the customer sees this disclosure:

Text me when my store credit changes. Includes credits, redemptions, adjustments, and courtesy-limit changes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to use your account.

4. The checkbox is unchecked by default. The customer must select it and press Save text preference to provide consent.
5. Grading TCG records the date, method, disclosure version, linked phone identity, and later consent changes for audit purposes.

What customers see after saving

After the customer selects the optional checkbox and presses Save text preference, the authenticated portal displays a clear confirmation that the preference was saved and store-credit activity texts are enabled. The screenshot below was captured in the staging portal before real transactional delivery was enabled; the consent control and confirmation behavior are the same flow intended for launch.

Message frequency and charges

Message frequency varies based on account activity. Message and data rates may apply according to the customer’s mobile plan.

Opting out

Customers may opt out at any time by:

• replying STOP to a Grading TCG Store Credit Alert; or
• disabling Text me when my store credit changes in the authenticated customer portal.

After an opt-out request is processed, the customer may receive one final confirmation message. No further store-credit activity texts will be sent unless the customer provides new consent.

Help

Reply HELP for assistance, call Grading TCG at (352) 600-2740, or visit https://gradingtcg.com/.

Consent is optional

Consent to receive text messages is not a condition of opening or using a store-credit account, making a purchase, or receiving service from Grading TCG. Customers can continue using the website and reviewing account activity with text alerts disabled.

Privacy

Grading TCG does not sell, rent, transfer, or share mobile numbers, SMS opt-in data, or text-message consent with third parties or affiliates for marketing or promotional purposes. See the Grading TCG Privacy Policy for additional information.

Terms

The Grading TCG Terms & Conditions include the complete SMS program terms.

Business information

Sleeping Shark LLC, doing business as Grading TCG 2260 Commercial Way Spring Hill, FL 34609 (352) 600-2740