Privacy Policy

Effective date: October 10, 2026

Sleeping Shark LLC, doing business as Grading TCG (“Grading TCG,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our websites, use our customer portal or mobile application, create or access a store-credit account, make a purchase, communicate with us, or otherwise use our services.

1. Information we collect

Depending on how you interact with Grading TCG, we may collect:

• Contact and identity information, such as your name, mobile telephone number, email address, mailing address, and account identifiers.
• Account and store-credit information, such as account status, store-credit balance, courtesy limit, transaction history, consent preferences, and secure account-recovery records.
• Transaction information, such as purchases, credits, redemptions, adjustments, refunds, and related records. Payment-card information may be processed by our payment providers and is not necessarily stored by Grading TCG.
• Authentication and security information, such as verification requests, session records, encrypted device identifiers, fraud-prevention information, and audit logs.
• Communications and preferences, such as customer-service messages, notification selections, SMS consent records, opt-out requests, and responses to surveys or promotions.
• Device and usage information, such as IP address, browser type, operating system, device type, pages viewed, approximate timestamps, cookie identifiers, and diagnostic information.
• Information you provide voluntarily, including information submitted through forms, events, trade-ins, grading inquiries, or other communications.

2. How we use information

We may use information to:

• provide, maintain, and improve our websites, applications, store-credit program, events, products, and services;
• authenticate customers, secure accounts, prevent fraud, and investigate misuse;
• process purchases, credits, redemptions, adjustments, refunds, and customer-service requests;
• send requested verification codes and, when separately authorized, transactional store-credit alerts;
• maintain consent, audit, accounting, tax, operational, and legal records;
• respond to questions and provide support;
• comply with law, enforce our agreements, and protect the rights, safety, and property of Grading TCG, our customers, and others; and
• send marketing communications only when permitted by law and supported by the required consent. Transactional SMS consent does not authorize marketing messages.

3. SMS and mobile information

When you request a login verification code, we use your mobile number to authenticate your account. Verification codes are request-driven security messages and are separate from recurring notification preferences.

If you voluntarily enable Grading TCG Store Credit Alerts, we use your mobile number and consent record to send transactional notifications about store-credit activity. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to use your account or purchase goods or services.

We do not sell, rent, transfer, or share mobile numbers, SMS opt-in data, or text-message consent with third parties, affiliates, lead generators, or other organizations for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all other categories of information sharing described in this Policy.

We may use service providers acting on our behalf to support message delivery, authentication, security, hosting, or customer service. Those providers may process information only to provide contracted services to Grading TCG and may not use SMS opt-in data or consent for their own marketing or promotional purposes.

See Grading TCG SMS Consent and Program Details and Grading TCG Terms & Conditions for more information.

4. When we disclose information

We may disclose information:

• to service providers that perform services for us, such as hosting, authentication, messaging, payment processing, analytics, fraud prevention, professional services, and customer support;
• when required by law, legal process, or a valid governmental request;
• to protect legal rights, investigate fraud or security incidents, enforce agreements, or protect people and property;
• in connection with a merger, financing, acquisition, reorganization, or sale of business assets, subject to applicable law and appropriate confidentiality protections; or
• when you direct us or provide specific consent.

The SMS and mobile-information restrictions in Section 3 apply regardless of this general disclosure section.

5. Cookies and similar technologies

We and our service providers may use cookies, local storage, pixels, and similar technologies to keep you signed in, remember preferences, maintain security, measure site performance, and improve services. Browser settings may allow you to limit cookies, but some features may not function correctly without them.

6. Data retention

We retain information only as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining financial and audit records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal obligations.

SMS consent records may be retained while the customer is enrolled and afterward as reasonably necessary to document when, how, and under which disclosure consent was provided or withdrawn.

7. Data security

We use administrative, technical, and physical safeguards designed to protect information. These measures include access controls, encryption or hashing where appropriate, audit logging, and limiting access based on business need. No system or transmission method is completely secure, and we cannot guarantee absolute security.

8. Your choices

Depending on the service and applicable law, you may:

• review or update account information;
• disable optional notifications;
• reply STOP to opt out of recurring store-credit activity texts;
• unsubscribe from eligible email marketing through the instructions provided in the email;
• control certain cookies through your browser; or
• contact us to request access, correction, or deletion of information, subject to identity verification and legal retention requirements.

9. Children’s privacy

Our online services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate consent. If you believe a child has provided information improperly, contact us so we can investigate and take appropriate action.

10. Third-party services and links

Our services may link to or integrate with third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

11. Changes to this Policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. We will post the revised version with a new effective date. Where required, we will provide additional notice or request new consent.

12. Contact us

Sleeping Shark LLC, doing business as Grading TCG 2260 Commercial Way Spring Hill, FL 34609 (352) 600-2740 https://gradingtcg.com/